Careers at Twenty5
Support Associate
Job Type: Remote
Location: India
Twenty5 is looking for a motivated and detail-oriented Support Associate with 3–5 years of experience in product support, ready to deliver exceptional service for our web application in a fully remote capacity. This role is ideal for a hands-on, technically minded professional who takes ownership of product issues end-to-end and thrives in a fast-paced, collaborative environment.
The successful candidate will be the first point of contact for customers across email and phone channels, and will play a key role in maintaining and enriching our self-service knowledge base. You will work closely with internal teams to resolve product-related queries efficiently and ensure every interaction reflects Twenty5's commitment to quality service.
What You'll Do
Manage and resolve product support tickets across email and phone with a focus on timely, accurate, and empathetic responses
Diagnose and troubleshoot product issues hands-on, including querying databases to investigate and resolve customer-reported issues
Escalate complex cases to senior team members as needed, with well-documented findings
Contribute to and maintain self-service resources including FAQs, help articles, and user guides
Log, track, and update support cases accurately using Jira or equivalent support tools
Coordinate with internal stakeholders to drive resolution of customer queries
Meet and consistently maintain SLA targets, response times, and customer satisfaction benchmarks
What We're Looking For
Mandatory:
3–5 years of hands-on product support experience within a SaaS environment — must be technical, self-driven, and proactive
Proficiency with Jira and Zendesk or similar support tools
Solid working knowledge of SQL and database querying to diagnose and investigate product issues
Excellent written and verbal communication skills with a customer-first mindset
Comfortable working independently in a fully remote setting, aligned to US EST hours
Good to Have:
Exposure to SAP / S/4 Hana is a strong advantage
DevOps experience or familiarity with CI/CD pipelines and deployment processes
Familiarity with Confluence for knowledge base management
Exposure to cloud platforms (AWS, Azure, or GCP) is a nice to have
What We Offer
Competitive salary and benefits package
Fully remote work environment with a collaborative, forward-thinking team
Opportunity to grow within a company that values initiative and continuous improvement
If you have a solid foundation in SaaS product support and are looking to make a meaningful impact at a dynamic tech company, we'd love to hear from you.
Apply above or email your resume to ananth.te@twenty5.com.
Functional Consultant (Manufacturing / A&D / ERP / CRM)
Job Type: Remote
Location: USA
Responsibilities
Gather business requirements and translate them into functional specifications
Support SAP ERP and CRM processes including configuration, testing, and documentation
Collaborate with business and technical teams to ensure process alignment
Lead SIT and UAT activities and manage issue resolution
Provide day-to-day functional support and create process documentation
Hands on configuration in iPE/Twenty5 application
Write SQL queries/scripts when needed
Guide the technical team by providing first hand details from web console
Work on integration items, reporting and data mapping
Qualifications
Strong analytical skills, including the ability to interpret data and develop insights for process optimization
5-10 years of functional consulting experience
Background in Manufacturing and A&D
Hands-on experience with SAP systems (ECC or S/4) or CRM systems is a plus
Excellent communication skills for stakeholder engagement, client interaction, and cross-functional team collaboration
Analytical, and problem-solving abilities
Experience with business process improvement, including mapping and redesign
Knowledge in consulting and the ability to guide clients towards effective solutions
Employee needs to be based in the US and be US citizen and will not require sponsorship in future. Submit all resumes to ann.sherlock@twenty5.com.